Residential Inquiries

Residential: 877-204-9520        

 

Commercial Inquiries

Small & Medium Business: 888-254-4769

Large Commercial & Industrial: 888-254-1464        

Community Inquiries

Ohio & New Jersey: 866-636-3749

Illinois: 888-651-5200  

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Contact Us

First Energy Solutions

Your Electricity Store


Need to get in touch with us? Simply use our convenient online form, call us or send a letter.

Mailing Address:
FirstEnergy Solutions Corp.
341 White Pond Dr., Building B3
Akron, Ohio 44320

Phone Numbers and Email:
Commercial and Industrial Electric Inquiries
1-888-254-1464
FirstChoice@FES.com

Small Commercial Electric Inquiries
1-888-254-4769
FirstChoice@FES.com

Residential Electric Inquiries
1-877-204-9520
FirstChoiceathome@FES.com

Ohio & New Jersey Community Electric Inquiries
1-866-636-3749

Illinois Community Electric Inquiries
1-888-651-5200

Telecommunications Inquiries
1-888-FIRSTCO (1-888-347-7826)

All other inquiries
1-888-254-6359

To report a power outage or downed line, please contact your local utility. 

 

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RESIDENTIAL INQUIRIES

1-888-254-6359

 

SMALL BUSINESS INQUIRIES

1-888-254-4769

 

LARGE COMMERCIAL & INDUSTRIAL INQUIRIES

1-888-254-1464

 

COMMUNITY INQUIRIES

OH/NJ: 1-866-636-3749

Illinois: 1-888-651-5200  

 

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